Privacy Policy
Effective date: 1 July 2026 | Last updated: 1 July 2026
Plain-English Purpose
This Privacy Policy explains how Cristy L Parsons Coaching collects, uses, stores and protects personal information when you use our website, register for free resources or events, book calls, participate in coaching, purchase services, join our communications, or otherwise interact with us.
1. Who We Are
Cristy L Parsons Coaching provides coaching, education, reflection tools, insight sessions, online events, programs, resources and related personal development services. In this Privacy Policy, “we”, “us” and “our” refers to Cristy L Parsons Coaching.
You can contact us about privacy matters at [email protected].
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information we collect through https://cristylparsonscoaching.com, affiliated pages, booking and payment processes, email communications, online events, forms, social media interactions, coaching sessions, programs and related services.
This Privacy Policy should be read together with our Cookie Policy and any terms, disclaimers, program terms or client agreements that apply to a specific service.
3. Consent and Your Use of Our Services
By using our website, submitting information to us, registering for an event, booking a call, purchasing a service, joining our mailing list, or participating in a coaching service, you agree that we may collect, use and disclose your personal information in the ways described in this Privacy Policy, unless you tell us otherwise or the law provides another basis for handling that information.
You may choose not to provide certain information. However, this may limit our ability to provide the website, resource, event, booking, coaching service, program or communication you request.
4. Personal Information We May Collect
Depending on how you interact with us, we may collect:
- your name, email address, phone number and postal details;
- your location, time zone, state or country, and relevant demographic information you choose to provide;
- booking details, session preferences, attendance information and communication preferences;
- information submitted through forms, surveys, feedback forms, quizzes, reflection tools, intake forms, contracts or applications;
- information relevant to coaching, insight sessions, workshops, online events, programs, resources or client support;
- payment-related information needed to process purchases, invoices, refunds or records; and
- website and technical information, such as IP address, device information, browser type, pages visited, referral links, cookies, analytics data and marketing interaction data.
We do not intentionally collect more information than is reasonably necessary for the purpose for which it is collected.
5. Sensitive Information and Coaching Records
In the course of coaching, insight sessions, programs, forms or related services, you may choose to share information about your wellbeing, emotions, stress, life circumstances, relationships, employment, recovery, health context, lived experience, goals, values, beliefs or other sensitive matters.
We only collect sensitive information where it is reasonably necessary for the service being provided, where you choose to provide it, where you give consent, or where we are otherwise permitted or required by law to collect it.
Coaching notes and client records, where created, are used to support service delivery, continuity, administration, safety, legal compliance and business records. We take reasonable steps to keep these records confidential and secure.
6. How We Collect Information
We may collect information when you:
- visit or interact with our website or affiliated pages;
- download a free resource or subscribe to newsletters, updates or notifications;
- register for webinars, workshops, online events, free events or paid programs;
- book an insight call, coaching session, consultation or other appointment;
- complete a form, survey, contract, application, assessment, feedback form or questionnaire;
- purchase a product or service, request an invoice, or process a payment;
- join or interact with our social media pages, groups, comments, live events or community spaces;
- email, message, call or otherwise communicate with us; or
- access third-party tools or platforms connected with our services, such as booking, video conferencing, payment, email, analytics or social media platforms.
7. How We Use Personal Information
We may use personal information to:
- provide and improve our website, free resources, coaching services, programs, workshops, events and client support;
- respond to enquiries, manage bookings, confirm attendance, send reminders and provide requested information;
- deliver coaching sessions, insight sessions, reflection tools, worksheets, programs, resources and related services;
- process payments, issue invoices, manage subscriptions, administer purchases and maintain business records;
- send newsletters, resources, updates, promotional emails and information about services that may be relevant to you;
- personalise communication, improve user experience, analyse website and marketing performance, and understand audience needs;
- administer surveys, feedback, research, testimonials, program improvements or service evaluation;
- protect our legal rights, comply with legal obligations, respond to lawful requests and manage risk or safety concerns; and
- maintain security, prevent misuse, detect technical issues and protect our website, accounts and systems.
8. Marketing Communications
If you subscribe, register, download a resource, attend an event, make an enquiry or otherwise give us permission to contact you, we may send emails or messages about our resources, events, programs, offers, services, updates or related information.
You can unsubscribe from marketing emails by using the unsubscribe link in the email, where available, or by contacting [email protected]. We may still send non-marketing communications that are necessary for bookings, purchases, client services, legal notices, security or administration.
9. Payment Information
Payments may be processed through third-party payment providers. We may receive limited payment confirmation information, transaction records and billing details needed for administration, but we do not intend to directly store full credit card details unless expressly stated at the point of collection.
Third-party payment providers process payment information under their own terms, privacy policies and security practices. You should review those policies when making a payment.
10. Third-Party Platforms and Service Providers
We may use trusted third-party platforms, contractors and service providers to operate our website and business, including for website hosting, email marketing, booking systems, payment processing, video conferencing, cloud storage, analytics, advertising, forms, customer management, automation, technical support and professional services.
These providers may access or process personal information only to the extent reasonably necessary to provide services to us or to you, or as otherwise permitted by their own terms and applicable law.
11. Cookies, Analytics and Online Advertising
Our website may use cookies, pixels, web beacons, analytics tools and similar technologies to operate the website, understand traffic, improve user experience, measure marketing performance and deliver or measure relevant advertising.
For more detail, please read our Cookie Policy.
12. Social Media, Groups and Public Interactions
If you interact with us on social media, in groups, comments, forums, live events, Q&A sessions or other public or semi-public spaces, the information you post may be visible to others depending on the platform and privacy settings. Please do not post confidential, sensitive or highly personal information in public areas.
Social media platforms and third-party websites may collect information about your activity according to their own policies. We are not responsible for the privacy practices of those platforms.
13. External Links
Our website, emails or resources may contain links to external websites, tools or platforms. Once you leave our website or interact with a third-party platform, we do not control that site or platform and are not responsible for its privacy practices. You should review the privacy policy of any third-party site or service you use.
14. Disclosure of Personal Information
We do not sell your personal information. We may disclose personal information:
- to service providers, contractors, professional advisers and technology providers who help us operate our business and deliver services;
- to payment processors, booking platforms, email platforms, analytics providers and other third-party tools reasonably necessary for our services;
- where you have consented or requested that we do so;
- where required or authorised by law, regulation, court order, subpoena, government request or legal process;
- where reasonably necessary to protect our rights, safety, property, users, clients, business, website or systems; or
- where reasonably necessary to prevent, investigate or respond to suspected unlawful activity, fraud, misuse, security incidents or safety risks.
15. Overseas Disclosure and Storage
Some of the platforms, software and service providers we use may store or process personal information outside Australia, including in countries where those providers or their systems operate. This may include, for example, the United States or other jurisdictions.
Where we use overseas service providers, we take reasonable steps to use reputable providers and to protect personal information in a way that is consistent with this Privacy Policy and applicable law.
16. Security
We are committed to protecting personal information. We use reasonable physical, electronic, administrative and technical measures to help protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security. You are responsible for keeping your login details, passwords and devices secure. Please notify us promptly if you believe your information or account has been compromised.
17. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain business and financial records, comply with legal obligations, resolve disputes, protect rights and manage legitimate business interests.
When information is no longer reasonably required, we will take reasonable steps to delete, de-identify or securely destroy it, subject to legal, accounting, insurance, dispute resolution or record-keeping requirements.
18. Accessing, Correcting or Deleting Your Information
You may request access to, correction of, or deletion of personal information we hold about you by contacting [email protected].
We may need to verify your identity before responding to a request. In some cases, we may be unable to delete or provide access to information where we are required or permitted by law to retain it, where it relates to legal obligations or disputes, or where another exception applies.
19. Your Choices
You can choose to:
- unsubscribe from marketing emails;
- disable or delete cookies through your browser settings;
- avoid submitting optional information;
- contact us to update incorrect information; or
- ask us to restrict or stop certain communications where legally possible.
20. Children and Young People
Our website, resources and services are intended for adults aged 18 years and over, unless we expressly agree otherwise in writing and appropriate parent or guardian consent and safeguards are in place. We do not knowingly collect personal information from children under 13 years of age through our website. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.
21. Coaching, Education and Professional Advice Disclaimer
Cristy L Parsons Coaching provides coaching, education, reflection tools and personal development support. Unless expressly stated otherwise, our services and website content do not constitute medical, psychological, legal, financial, crisis or emergency support services.
You should seek advice from an appropriately qualified professional for matters requiring diagnosis, treatment, legal advice, financial advice, urgent safety support or crisis response. If you are in immediate danger or crisis, contact emergency services or an appropriate crisis service in your location.
22. Privacy Concerns or Complaints
If you have a privacy concern or complaint, please contact us at [email protected]. We will review your concern and respond within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another relevant privacy regulator, depending on your location and the laws that apply.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on our website and will take effect from the date stated on the policy. You should check this page periodically to ensure you are familiar with the current version.
24. Contact Us
For privacy requests, questions or concerns, contact Cristy L Parsons Coaching at:
Email: [email protected]
Postal address: PO Box 1287, Park Ridge Queensland 4125, Australia